Have you ever tried calling NTSA but didn't know which department handles your issue? Whether you're following up on a vehicle inspection, logbook transfer, smart driving licence, or driving school registration, contacting the correct NTSA department can save you time and frustration.

Instead of sending every enquiry to one email address, NTSA has dedicated support channels for different services. Here's a complete guide to help you reach the right department.

NTSA Vehicle Inspection Enquiries

If your enquiry relates to:

  • Vehicle inspection
  • Inspection booking
  • Inspection stickers
  • Inspection appointments
Service Contact
Motor Vehicle Inspection inspectionqueries@ntsa.go.ke

Vehicle Registration & Logbook Services

Need help with:

  • Logbook transfer
  • Vehicle ownership status
  • Number plate application
  • Vehicle registration
  • Vehicle details update

Use the following email:

Service Contact
Vehicle Registration mvenquiries@ntsa.go.ke

 

Smart Driving Licence Support

For enquiries about:

  • Smart Driving Licence
  • Driving Licence Status
  • Driving Licence Records
  • PSV Badge
  • PSV SACCO Registration
  • RSL/TSL Support

Contact:

Service Contact
Driving Licence Services dlqueries@ntsa.go.ke

Driving School Support

Driving schools and learner drivers can contact NTSA regarding:

  • Driving School Registration
  • PDL Applications
  • Driver Test Booking
  • Driver Test Results
  • Driving Licence Class Endorsements

Email:

Service Contact
Driving School Management dsmqueries@ntsa.go.ke

 

General NTSA Enquiries

For general correspondence, complaints, or corruption reports:

 

Purpose Contact
General Enquiries info@ntsa.go.ke
Integrity & Corruption integrity@ntsa.go.ke
Complaints complaints@ntsa.go.ke

 

NTSA Customer Care Phone Numbers

Need to speak to NTSA?

 

Contact Centre Number
NTSA Customer Care 0709 932300
NTSA Switchboard 0709 932000

 

NTSA Official SMS Sender

NTSA sends official notifications from:

  • NTSA
  • 22847_NTSA

If you receive SMS messages from unknown numbers claiming to be NTSA, verify them before taking any action.

NTSA Social Media

You can also reach NTSA through its verified social media platforms.

Platform Handle
Facebook NTSA KENYA
X (Twitter) @ntsa_kenya

 

NTSA Official Website

For online services, announcements, and updates, visit:

www.ntsa.go.ke